Return and repair
Inspection, verification and repair of the Michigan Scientific transducers, slip rings, telemetry and electronics we supplied.
In brief
Send the reference and the serial number of the product. We reply with the return instructions, inspect the product and send a repair quotation. No work starts before the quotation is accepted.
What we take back
Michigan Scientific sensors and measurement systems: transducers, slip rings, telemetry and their electronics.
- Inspection after an incident or a long campaign
- Verification when readings are in doubt
- Repair, quoted before any work
How a return works
- 01
Request
Send the product reference, the serial number and what you observe, by e-mail, by phone or through the contact form.
- 02
Ship
We confirm the return and give you the shipping address. Products cannot be returned without our prior agreement.
- 03
Quotation
We inspect the product and send you a repair quotation.
- 04
Repair and return
Once you accept the quotation, the product is repaired and shipped back to you.
Frequent questions
| Is the repair covered by the warranty? | The warranty covers defects in material and workmanship. It does not cover damage from assembly errors, mechanical accidents, lack of maintenance, overload or overvoltage. See the terms of sale. |
|---|---|
| What if I decline the quotation? | The product is returned to you at your expense. |
| Can the problem be solved without a return? | Contact technical support first: a remote check of wiring, configuration and signals may be enough. |